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Make a Payment

Notice Regarding Natural Disasters:

Our thoughts are with anyone impacted by the recent natural disasters. If you are in need of assistance, please call us at 866-882-8187 option 1.

Notice Regarding COVID-19:

Serving our customers during COVID-19 is our top priority. If you have been financially impacted by COVID-19, please click here for more information. Our thoughts are with anyone affected by the coronavirus.

Pay Online

To enroll for a one-time electronic payment draft or schedule your payment for a later date, log in to your existing account. If you don’t have an account, it only take a few minutes to set one up.

Log In to Pay Online
Register a New Account

Pay By Phone

Have your payment electronically deducted from your bank account by contacting our Customer Assistance Center at 1 (866) 882-8187 and selecting Option 2.

Set up a Monthly Automatic Payment

Save money and time with AutoPay – sign up to have your mortgage payments automatically deducted from your bank account on the day you select. Please specify a date between the 1st and 15th of the month. AutoPay service is FREE! Sign up online or simply download the ACH Agreement and forward it to the address on the form with a voided check.

Auto Pay Authorization Form (English)
Auto Pay Authorization Form (Spanish)

To make your payment by mail/overnight courier:

Send your check or money order with the payment coupon and return envelope provided with your monthly billing statement. If you do not have your payment coupon, simply write your loan number in the memo line of your check or money order, and send your payment to:

Payment address:
Planet Home Lending, LLC
P.O. Box 69197
Baltimore, MD 21264-9197

Overnight Courier address:
Planet Home Lending, LLC
321 Research Parkway Suite 303
Meriden, CT 06450

If your check or money order does not include your address and a telephone number where we may call you if necessary, please include this information with your check or money order.

If you are having difficulty making your mortgage payment, we are here to help. Please contact us at 1 (855) 595-9055 and speak with one of our servicing specialists about options that are available to you.

For Homeowners Requiring Translation Assistance:

This is a very important notice. If you need translation assistance, please call 866-882-8187, Option 2, then Option 3, and follow the additional instructions.

Having Difficulty Making Your Payment?

Planet Home Lending is now offering an online Loan Solution Center, making it easier for you to apply for Homeowner's Assistance.

Get Assistance

Access My Account

To make a payment, access information on your mortgage, or set up an online account, It's easy, log in here.

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Homeowner's Assistance

Planet Home Lending has experienced servicing specialists to assist you.

Get Assistance

Important Notice: For Homeowners Who Require any Translation Assistance or Language Access Services, please contact us at 866-882-8187.  A Translation of any communication into a language other than English is available.

New York City Customers:  A translation and description of commonly-used debt collection terms is available in multiple languages on the website for the NYC Department of Consumer Affairs,

Call 888-966-9044 to talk to one of our Mortgage Loan Specialists
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