Natural Disasters

Planet is always saddened to hear about any of our customers impacted by a natural disaster.  It is our sincere hope that you and your loved ones are not impacted.

As your mortgage servicer, please contact our Customer Service Department if you have suffered any damage to your property or would like to learn more about additional assistance during this difficult time.

If you have already submitted a claim to your insurance company, please have the following information available when you call us:

  • Name of Insurance Carrier
  • Claim Number
  • Date of Loss
  • Name and contact information of insurance adjuster

Our Customer Service Department is available toll free at 866-882-8187 Monday through Friday 8:30 a.m. to 9:00 p.m. Eastern Time to answer questions.

If you wish to contact FEMA directly, please call 800-621-3362.


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