Homeowners Assistance

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Homeowner's Assistance Programs

If you are having difficulties in making your monthly payment or have fallen behind, Planet Home Lending, LLC (“Planet”) has experienced Mitigation Specialists to assist you. Planet will assign you a single point of contact that will guide you through your options and help you during this difficult period. 

Military Service Members

Planet would like to thank you for your service as well as to provide you with helpful information you may need during active duty.

Planet has an Online Loan Solution Center that is a user-friendly online tool that provides borrowers with an automated process when applying for homeowner assistance. The Online Loan Solution Center allows borrowers to electronically upload their borrower’s assistance application, check status, and submit the required documents to complete the review. 

As all state and federal agencies recommend, the most important thing you can do if you are having trouble making your payments is to call your mortgage loan servicer. We are here to help you determine the best option available based on your present situation.

There are a number of options that may be available to you, please review below.

If you’ve experienced a hardship and your desire is to remain in your home, the following retention options may provide support to help you avoid foreclosure:

Repay Plan
A scheduled payment arrangement that results in bringing your loan current at its conclusion.

Forbearance
A temporary reduction or suspension of your monthly mortgage obligation. This is designed to help borrowers whose hardship is temporary, such as short-term disability or unemployment.

Modification
A permanent change to your existing mortgage note. This may include the capitalization of the delinquent balance of the loan if applicable, a reduction of your current interest rate, or an extension of the term of your present note.

To expedite our review please begin to gather the following documents we will need to determine whether you are eligible for any of the options listed above:

• 2 most recent year's Tax Returns
• Paystubs for last 30 days
• Other pertinent income documents if applicable (Social Security awards letter, pension, current P&L statement)
• Last 2 months bank statements (All pages)
• Other documentation showing hardship

If you can no longer afford to stay in your home or have vacated your property, the following options may help you avoid foreclosure:

Short Sale
The sale of your current property for an amount less than what is currently owed on the property.

Deed in Lieu
An agreement to deed the property back to the Lender in an effort to avoid foreclosure in exchange for the discharge of the debt.

To expedite your review please begin to gather the following documents we will need to determine whether you are eligible for any of the options listed above:

• 2 most recent year's Tax Returns
• Paystubs for last 30 days
• Other pertinent income documents if applicable (Social Security awards letter, pension, current P&L statement)
• Last 2 months bank statements (All pages)
• Other documentation showing hardship
• If your property is currently listed with a real estate agent, we require third-party authorization form containing the agent's name and contact information.

In order to complete a Short Sale, please be aware of the following requirements:

• You must cooperate and allow Planet access to the interior of your property to enable us to determine an appraised value.
• The sale must be an “Arm's Length Transaction” which means that all parties involved must be unrelated or unaffiliated.
• If there is a deficiency, or shortage between how much you still owe and the final proceeds received from the sale of your property, you may be required to make a contribution toward any such deficiency. The contribution could be in cash or a promissory note.
• If the property is sold as a Short Sale you will not be permitted to receive any proceeds from the sale of the property, or to receive funds that may be paid in relation to a hazard/flood insurance claim.

Your request for assistance can be completed online and the documents required to evaluate your request can be quickly uploaded by visiting our Online Loan Solution Center.

Other options to submit your request for assistance are:

• Email: mitigation@planethomelending.com
• Fax: 813-364-1830
• Mail: 321 Research Parkway, Suite 303, Meriden, CT 06450
  Attention: Mitigation Department

In addition you may call the Housing and Urban Development office at 800-569-4287 or click here to find a HUD certified counseling agency.

More resources
Consumer Financial Protection Bureau Help For Homeowners

CFPB Help For Homeowners
https://www.consumerfinance.gov/housing/housing-insecurity/

CFPB/Hope Hoteline Housing Counselors
Find a Housing Counselor | Consumer Financial Protection Bureau
995Hope Your Partner in Housing | A GreenPath Company

Protect Yourself Against Mortgage Fraud

As a valued Planet customer, we want to make sure you have as much information as possible regarding mortgage fraud.