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Notice Regarding Natural Disasters:

Our thoughts are with anyone impacted by the recent natural disasters. If you are in need of assistance, please call us at 866-882-8187 option 1.

Notice Regarding COVID-19:

Serving our customers during COVID-19 is our top priority. If you have been financially impacted by COVID-19, please visit this page for more information. Our thoughts are with anyone affected by the coronavirus.

Our borrowers deserve outstanding customer assistance.

For Homeowners Requiring Translation Assistance:

This is a very important notice. If you need translation assistance, please call 866-882-8187, Option 2, then Option 3, and follow the additional instructions.

Having Difficulty Making Your Payment?

Planet Home Lending is now offering an online Loan Solution Center, making it easier for you to apply for Homeowner's Assistance.

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To make a payment, access information on your mortgage, or set up an online account, It's easy, log in here.

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Homeowner's Assistance

Planet Home Lending has experienced servicing specialists to assist you.

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Important Notice: For Homeowners Who Require any Translation Assistance or Language Access Services, please contact us at 866-882-8187.  A Translation of any communication into a language other than English is available.

New York City Customers:  A translation and description of commonly-used debt collection terms is available in multiple languages on the website for the NYC Department of Consumer Affairs, www.nyc.gov/dca.

Manage Your Current Loan >
Contact Planet Home Lending’s Servicing Division about making payments on your current loan, escrow, loss mitigation, auto-draft set-up, etc.

  • Call:
    • Toll Free: 866-882-8187
    • Local: 203-265-5090
    • Hours: Monday – Friday: 8:30 am – 9:00 pm ET
  • Email: cs@myloansupport.com
  • Fax:
    • Customer Service Fax: 443-927-1243
    • Payoff Fax: 443-927-1245
    • Mitigation Fax: 813-364-1830
  • Mailing Address:
    Planet Home Lending, LLC
    321 Research Parkway Suite 303
    Meriden, CT 06450

Need a Purchase or Refinance Home Loan? >
Whether you’re a current Planet Home Lending customer or considering us for the first time, we can help you find the best loan option for your financial situation.

Other Reasons to Contact Us >
To assert an error or make an information request, submit inquiries or concerns, or request an employment verification.

To assert an error or make an information request, you must contact us in writing using the following mailing address:

Planet Home Lending, LLC
PO Box 1001
Meriden, CT 06450

Inquiries or concerns, click here

TEXAS RESIDENTS:
COMPLAINTS REGARDING MORTGAGE BANKERS SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.COMPLAINTS REGARDING THE SERVICING OF A MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.
A complaint form and instructions may be downloaded and printed from the Department’s website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.
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