My loan was just transferred to Planet, what does this mean?
The servicing and/or ownership of your loan may be transferred to Planet. You will receive notices of the transfer of servicing of your loan and/or the transfer of ownership of your loan in the mail that address your particular situation. Please read these notices carefully.
If the servicing of your loan has been transferred to us, that means you should now send mortgage loan payments to Planet. As your new servicer, we’ll handle monthly payments, any escrow funds, and answer all your mortgage questions.
Will the terms of my loan change?
No, the terms of your loan will not change when a loan is transferred.
What happens to my escrow?
The escrow account that you had with your prior loan servicer will be transferred to Planet. We may evaluate it to make sure it contains the right amount of funds. Planet will notify you if the escrow portion of your mortgage payment is going to change.
What steps should I take if my loan has been transferred to Planet?
Where can I find my new loan number?
You don’t need to know your loan number to register for Planet’s customer portal.
Once you’re registered, you can see your loan number in the “My Loan” section. Click on the blue “Loan number” link and your full account number will appear.
What communications should I look for when my home loan is transferred?
After your loan is transferred and you register your account, you’ll have access to lots of information about your mortgage. You will also receive mailings from both your previous servicer and from Planet.
How will I make payments on my loan after it has been transferred?
The fastest, easiest way to pay is to register in Planet’s customer portal. There, you can make a one-time electronic payment, schedule future payments, or sign up for automatic payments.
You can also call 866-882-8187 to pay via Planet’s automated phone system.
To pay by mail or overnight courier, send your check or money order with the attached coupon and return envelope provided with your monthly billing statement. Be sure to write your loan number in the memo line of your check or money order as well as your address and phone number. Mail your payment to:
Payment address: Planet Home Lending, LLC
P.O. Box 69197
Baltimore, MD 21264-9197
Overnight Courier address: Planet Home Lending, LLC
321 Research Parkway Suite 303
Meriden, CT 06450
Automatic payments save money and time. Sign up for autopay in Planet’s easy-to-use customer portal. Remember, you don’t need to wait for your first billing statement to make your mortgage payment.
Will my payment due date change?
No, the due date will not change.
What happens if I have automatic payments set up for my loan with the previous servicer?
In some cases, Planet is able to work with your previous servicer to continue automatic payments. You will be notified in the letter from your previous servicer. If automatic payments are not able to be transferred, you can easily set them up in our customer portal.
Should I wait for my first billing statement from Planet Home Lending to arrive before I send you my payment?
No, you should always make your payment on or before your due date. Paying via Planet’s online customer portal is fast and easy. Need assistance registering your account? Watch our account registration videos.
How to Register Your Account (Desktop Version)
How to Register Your Account (Mobile Version)
You can also send your payment via mail for arrival on or before your due date. The payment coupon is not required; you may mail your payment to us directly. Be sure to write your name, address, loan number, and phone number on the check or money order.
Our payment address is:
Planet Home Lending, LLC
P.O. Box 69197
Baltimore, MD 21264-9197
My current mortgage servicer pays my taxes and insurance from an escrow account. Will that continue after the servicing transfers?
Yes. If you currently have escrow funds held for the payment of your taxes and/or insurance premiums, the collection will continue and those payments will be made.
What if I have questions or concerns about my transferred loan?
Our agents are here to address your concerns, resolve issues, and offer guidance. With us, you can expect a personalized and supportive approach that sets us apart.
Call:
- Toll Free: 866-882-8187
- Local: 203-265-5090
- Hours: Monday – Friday: 8:30 a.m. – 9:00 p.m. ET
- Email: cs@myloansupport.com
For more information, read our full FAQs: click here.