WELCOME TO PLANET

The servicing and/or ownership of your loan may be transferred to Planet. You will receive notices of the transfer of servicing of your loan and/or the transfer of ownership of your loan in the mail that address your particular situation. Please read these notices carefully.

If the servicing of your loan has been transferred to us, that means you should now send mortgage loan payments to Planet. As your new servicer, we’ll handle monthly payments, any escrow funds, and answer all your mortgage questions.

No, the terms of your loan will not change when a loan is transferred.

The escrow account that you had with your prior loan servicer will be transferred to Planet. We may evaluate it to make sure it contains the right amount of funds. Planet will notify you if the escrow portion of your mortgage payment is going to change.

First, registering your account in our customer portal will make it easy for you to make and schedule payments, so we recommend you start there.

You don’t need to know your loan number to register for Planet’s customer portal.

Once you’re registered, you can see your loan number in the “My Loan” section. Click on the blue “Loan number” link and your full account number will appear.

After your loan is transferred and you register your account, you’ll have access to lots of information about your mortgage. You will also receive mailings from both your previous servicer and from Planet.

The fastest, easiest way to pay is to register in Planet’s customer portal. There, you can make a one-time electronic payment, schedule future payments, or sign up for automatic payments.

To pay by phone, call customer service at 866-882-8187 and select Option 2.

To pay by mail or overnight courier, send your check or money order with the attached coupon and return envelope provided with your monthly billing statement. Be sure to write your loan number in the memo line of your check or money order as well as your address and phone number. Mail your payment to:

Payment address: Planet Home Lending, LLC
P.O. Box 69197
Baltimore, MD 21264-9197

Overnight Courier address: Planet Home Lending, LLC
321 Research Parkway Suite 303
Meriden, CT 06450

Automatic payments save money and time. Sign up for autopay in Planet’s easy-to-use customer portal. Remember, you don’t need to wait for your first billing statement to make your mortgage payment.

No, the due date will not change.

In some cases, Planet is able to work with your previous servicer to continue automatic payments. You will be notified in the letter from your previous servicer. If automatic payments are not able to be transferred, you can easily set them up in our customer portal.

Yes. However, we recommend to send your payment for arrival on or before your due date. Paying via Planet’s customer portal is fast and easy.

You can also mail payment. Be sure to write your name, address, loan number, and phone number on the check or money order.

Our payment address is: Planet Home Lending, LLC
P.O. Box 69197
Baltimore, MD 21264-9197

Yes. If you currently have escrow funds held for the payment of your taxes and/or insurance premiums, the collection will continue and those payments will be made.

Our agents are here to address your concerns, resolve issues, and offer guidance. With us, you can expect a personalized and supportive approach that sets us apart.

Call:

• Toll Free: 866-882-8187
• Local: 203-265-5090
• Hours: Monday – Friday: 8:30 a.m. – 9:00 p.m. ET
• Email: cs@myloansupport.com

For more information, read our full FAQs: click here.