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Consumer Privacy Notice

At Planet Home Lending, LLC, your privacy is important to us. Our Consumer Privacy Notice describes the ways that we collect and use nonpublic personal information that we gather from you in the course of our business. Please read our Consumer Privacy Notice for details, and to opt-out of some types of information sharing.

Online Privacy Notice

Planet Home Lending, LLC (“Planet” or “we”) values your privacy. This Online Privacy Notice describes the ways that we collect and use information that we gather from you on our websites. We encourage you to read our  for details, and to opt-out of Consumer Privacy Notice some types of information sharing.

What information does Planet Collect from You?

Non-Personally Identifiable Information

The type of information we collect from you depends on how you use our website and communicate with us, as well as other factors. We or our third-party partners may use and collect certain non-personal information from your web browser, and we may use cookies, pixel tags, and/or web beacons on our websites or in electronic communications. The information collected may include such items as information about your browser type and version, you usage of our website or our advertising on other websites, and time and date data. Information collected from you when you visit our website may be used to address your specific needs as a visitor to our site, to improve your online experience, for online advertising banners, or for other purposes. We may also use information collected during your visit to improve the functionality and layout of our website. The technologies we use may be employed to determine whether you have received certain electronic communications, such as email, or what areas of the site you visited. Collecting this data helps us improve your online experience, our websites, and our electronic communications, but it does not contain any personally identifiable information. You can decide whether your browser will accept cookies by editing your browser’s settings, but choosing not to accept cookies may reduce or eliminate the functionality of some parts of our website.

Some content or applications, including advertisements, on the Website may be served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Nonpublic Personal Information

Planet also collects nonpublic personal information from you. We collect nonpublic personal information when you provide login information, use our online account services, fill out forms and loan applications, or provide other information to us. Financial companies like Planet choose how they share your personal information. To learn how we collect and share personal information, and to opt-out of some types of information sharing, please see our Consumer Privacy Notice.

How does Planet Protect Your Personal Information?

Planet takes steps to comply with applicable statutes, regulations, rules, and other laws regarding the use, disclosure, protection, and disposal of your nonpublic personal information. These steps include, without limitation, the use of encryption and firewalls, and other methods to protect information from unauthorized access, destruction, use, modification, or disclosure. Planet’s employees are trained to handle personal information, and we take steps to limit disclosure of personal information to those employees who are authorized to access it.

How does Planet Share Personal Information?

To learn how Planet shares nonpublic personal information and to opt-out of some types of information sharing, please read our Consumer Privacy Notice.

Miscellaneous

Access to and Accuracy of Information

Planet endeavors to keep complete and accurate personal information.  If you find personal information that you believe to be inaccurate, please call us at 1-866-882-8187 or email us at cs@myloansupport.com.

Links to Websites Not Affiliated with Planet

Planet may provide links to websites not controlled by Planet. These could include links to homeowner assistance programs or to websites controlled by companies not affiliated with Planet. Planet is not responsible for the security, accuracy, reliability, privacy, or other policies or content of such sites. You should review the privacy notice and other policies and information contained on those websites because those policies and information could be different from those discussed here.

Updates to the Online Privacy Notice

Planet may update or change this Online Privacy Notice at any time without notice. The date of the most recent update can be found at the “Effective Date” on the bottom of this page. All changes or updates to the Online Privacy Notice will be posted on this site and become effective on the Effective Date. We recommend you check this site regularly for updates or changes.

Contact Us.

If you have questions, comments, or would like to make a complaint, please email us at cs@myloansupport.com or call 1 (866) 882-8187.

 

Effective: November 6, 2015

 

If you would like to make a complaint, please click on this link: Complaints