Existing Customers

Notice Regarding Hurricane Ida:

Our thoughts are with those impacted by Hurricane Ida. If your home has been impacted, please contact your insurance company. For additional assistance, you may contact FEMA at 800-621-3362 or call us at 866-882-8187, Option 1, to discuss disaster relief options.

Notice Regarding COVID-19:

Serving our customers during COVID-19 is our top priority. If you have been financially impacted by COVID-19, please click here for more information. Our thoughts are with anyone affected by the coronavirus.

Our borrowers deserve outstanding customer assistance.

Having Difficulty Making Your Payment?

Planet Home Lending is now offering an online Loan Solution Center, making it easier for you to apply for Homeowner's Assistance.

Get Assistance

For Homeowners Requiring Translation Assistance:

This is a very important notice. If you need translation assistance, please call 866-882-8187, Option 2, then Option 3, and follow the additional instructions.

New York City Customers:  A translation and description of commonly-used debt collection terms is available in multiple languages on the website for the NYC Department of Consumer Affairs, www.nyc.gov/dca.

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Existing Customers