Important Customer Updates:

• 1098 year end statements will be mailed and available online by January 31, 2022.

Notice Regarding COVID-19:

Serving our customers during COVID-19 is our top priority. If you have been financially impacted by COVID-19, please click here for more information. Our thoughts are with anyone affected by the coronavirus.

Notice Regarding Natural Disasters:

If you have been impacted by a FEMA declared Natural Disaster, learn more here.

Accessing Your Account and Making Payments:

Our borrowers deserve outstanding customer assistance.

• Homeowners Assistance
• COVID-19 Assistance
• FAQ
• Concerns and Inquiries
• Printable Forms
• Contact Us
  
  

Having Difficulty Making Your Payment?

Planet Home Lending is now offering an online Loan Solution Center, making it easier for you to apply for Homeowner's Assistance.

For Homeowners Requiring Translation Assistance:

This is a very important notice. If you need translation assistance, please call 866-882-8187, Option 2, then Option 3, and follow the additional instructions.

New York City Customers:  A translation and description of commonly-used debt collection terms is available in multiple languages on the website for the NYC Department of Consumer Affairs, www.nyc.gov/dca.