Our thoughts and best wishes are with anyone affected by the COVID-19 National Emergency. We are attempting to respond to your inquiries as quickly as possible. Our call centers remain open during normal business hours, however, we are experiencing higher than normal call volume and longer wait times. If you are requesting COVID-19 assistance and would like to speak to a representative, please call 866-882-8187 and choose Option #1.
To make a payment or inquire about your loan, please use our automated telephone system by calling 866-882-8187, Monday to Friday 8:30 a.m. to 9:00 p.m. Eastern Time.
For other self-service options, please log on here.
To view the latest information and message from the Consumers Financial Protection Bureau (CFPB), Department of Housing and Urban Development (HUD), and Federal Housing Finance Agency (FHFA), please click here.
To be redirected to the CFPB's blog page for information and guides about mortgage protections such as forbearance, and how to take action to protect their homes and avoid foreclosure, click here.
Please contact your state and local county to inquire about any additional financial assistance available to you.
Planet will continue to devote all of our necessary resources to assist you during this very difficult time and maintain all the services you have come to count on from Planet. In addition, as new developments emerge, we will share information with you regarding how we continue to operate safely and effectively.
Please beware of scams offering payment assistance options. There are no fees charged to you to complete a Forbearance Plan. If you suspect fraud, please contact us immediately to confirm you are speaking with a representative of Planet.