Welcome to Planet
Whether your loan recently transferred to us or you recently completed a new loan, we’re here to help you get started.
Everything you need to manage your mortgage—including making payments, registering your online account, learning about your loan, and finding answers to common questions—is right here.
New to Planet? Start Here.
Complete these simple steps to begin managing your mortgage online.
- Register your account
- Set up AutoPay
- Go Paperless
- View your loan documents
Recently transferred to Planet?
It's normal to have questions when you have a new mortgage servicer.
Learn what to expect, how to make your first payment, where to find your new loan number, and what happens next below.
To see FAQs beyond your transfer, go here.
Prefer to see it instead of read it?
FAQs
General
The servicing and/or ownership of your loan may be transferred to Planet. You will receive notices of the transfer of servicing of your loan and/or the transfer of ownership of your loan in the mail. Please read these notices carefully.
If the servicing of your loan has been transferred to us, that means you should now send your payments to us. As your new servicer, we’ll handle monthly payments, any escrow funds, and answer all your mortgage questions.
You will receive mailings from both your previous servicer and from Planet as your transfer date approaches.
After your loan is transferred and you register your account, you’ll have access to lots of information about your mortgage.
The escrow account that you had with your prior loan servicer will be transferred to us. We may evaluate it to make sure it contains the right amount of funds. We will notify you if the escrow portion of your mortgage payment is going to change.
First, registering your account in our online customer portal will make it easy for you to make and schedule payments, so we recommend you start there.
Need help? Watch our account registration videos.
How to Download Your 1098 – Desktop
How to Download Your 1098 – Mobile
You don’t need to know your loan number to register for Planet’s customer portal.
Once you’re registered, you can see your loan number in the “Loan” section at the top. Click on the blue “Loan number” link below “Your loan balance is” and your full account number will appear.
No, the terms of your loan will not change when a loan is transferred.
Payments
The fastest, easiest way to pay is to register in Planet’s customer portal. There, you can make a one-time electronic payment, schedule future payments, or sign up for autopay.
You can also call 866-882-8187 to pay via our automated phone system.
To pay by mail or overnight courier, send your check or money order with the attached coupon and return envelope provided with your monthly billing statement. Be sure to write your loan number in the memo line of your check or money order as well as your address and phone number. Mail your payment to:
Payment address:
- Planet Home Lending, LLC
- P.O. Box 69197
- Baltimore, MD 21264-9197
Overnight Courier address:
- Planet Home Lending, LLC
- 321 Research Parkway Suite 303
- Meriden, CT 06450
Autopay is the easiest and fastest way to pay your mortgage on time, every time. Sign up for autopay in Planet’s easy-to-use customer portal. Remember, you don’t need to wait for your first billing statement to make your mortgage payment.
No, you should always make your payment on or before your due date. Paying via Planet’s online customer portal is fast and easy. Need assistance registering your account? Watch our account registration videos.
How to Register Your Account (Desktop Version)
How to Register Your Account (Mobile Version)
You can also send your payment via mail for arrival on or before your due date. The payment coupon is not required; you may mail your payment to us directly. Be sure to write your name, address, loan number, and phone number on the check or money order.
Our payment address is:
- Planet Home Lending, LLC
- P.O. Box 69197
- Baltimore, MD 21264-9197
In some cases, Planet is able to work with your previous servicer to continue automatic payments. You will be notified in the letter from your previous servicer. If automatic payments are not able to be transferred, you can easily set them up in our customer portal.
No, the due date will not change.
Insurance and Taxes
Yes. If you currently have escrow funds held for the payment of your taxes and/or insurance premiums, the collection will continue and those payments will be made.
Our agents are here to address your concerns, resolve issues, and offer guidance. With us, you can expect a personalized and supportive approach that sets us apart.
Call:
- Toll Free: 866-882-8187
- Local: 203-265-5090
- Hours: Monday – Friday: 8:30 a.m. – 9:00 p.m. ET
- Email: cs@myloansupport.com
